Last Updated: July 20, 2026

At UrbanScape Interior, we strive to provide quality products and professional services. Please read our Refund, Cancellation, Shipping & Delivery Policy carefully before placing an order.

1. Order Cancellation

Product Orders

  • Orders may be cancelled before they are shipped.

  • Once an order has been dispatched, it cannot be cancelled.

  • To request a cancellation, please contact us as soon as possible.

Design & Consultation Services

  • Consultation appointments may be cancelled or rescheduled by contacting us in advance.

  • Once a design project or service has commenced, cancellation requests may not be eligible for a refund.

  • Any work completed up to the cancellation date may be chargeable.

2. Refund Policy

We want our customers to be satisfied with their purchase. Refunds are considered under the following circumstances:

Eligible Refunds

Refunds may be approved if:

  • You receive a damaged product.

  • You receive the wrong product.

  • The product is defective upon delivery.

  • Your order cannot be fulfilled by us.

Refund requests must be made within 7 days of receiving the product.

Non-Refundable Items

Refunds are generally not available for:

  • Custom-made products

  • Personalized products

  • Interior design services

  • Terrace garden design services

  • Landscaping services

  • 2D & 3D design services

  • Consultation charges

  • Installation or labour charges

  • Products damaged due to misuse or improper handling

Refund Process

If your refund request is approved:

  • Refunds will be processed using the original payment method.

  • Processing time may take 5–10 business days, depending on your bank or payment provider.

3. Return Policy

If a return is approved:

  • Products must be unused.

  • Products must be returned in their original packaging.

  • All accessories, manuals, and invoices must accompany the returned product.

  • We reserve the right to reject returns that do not meet these conditions.

4. Shipping Policy

We currently deliver across selected locations in India.

Shipping charges, if applicable, will be displayed during checkout before payment.

Orders are usually processed within 1–3 business days after payment confirmation.

Delivery timelines may vary depending on:

  • Customer location

  • Product availability

  • Courier services

  • Weather conditions

  • Public holidays

  • Other unforeseen circumstances

Estimated delivery time is generally 3–10 business days, depending on the destination.

5. Delivery

While we work with reliable courier partners, delivery dates are estimates and cannot be guaranteed.

UrbanScape Interior shall not be held responsible for delays caused by:

  • Courier companies

  • Natural disasters

  • Government restrictions

  • Transportation disruptions

  • Force majeure events

Customers are responsible for providing a complete and accurate shipping address. We are not liable for delays or failed deliveries resulting from incorrect address information.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Notify us within 48 hours of delivery.

  • Share your order number along with clear photographs or videos of the product and packaging.

  • After verification, we will arrange a replacement or refund, as applicable.

7. Contact Us

For any questions regarding cancellations, refunds, returns, shipping, or deliveries, please contact us:

UrbanScape Interior

📍 Office Address
103, Sector 19, Pocket 1, Dwarka, New Delhi – 110075

📧 Email
info@urbanscapeinnterior.in

📞 Phone
+91 7838821676